Refund policy

Refund and return policy

Last updated: 12 November 2026

Anything bought from CAROL JOSEPHINE DE NAVI can come back within 30 days of the day it was delivered, provided it returns complete and in the condition it was sent.

Send the email first

Email contact@merithen.shop with the order number and a sentence about the problem, and we will reply within one business day with the Eskdale address and a return reference. Do not post the item before that reference exists.

What has to come back

Send back the whole kit: the product, its cable or charger, the printed quick-start card and any bracket or pouch supplied with it. Physical damage from a drop, or a unit taken apart, is excluded.

Faulty rather than unwanted

A genuine fault is treated differently from a change of mind. A bulb that will not pair, one that drops off wi-fi overnight, a bank that no longer reaches its rated output counts as faulty: send a photograph or a short video of the behaviour and we repair, replace or refund it, with the return postage paid by us. The Consumer Guarantees Act 1993 applies in full and nothing here reduces it.

When the money arrives

Inspection takes up to two business days after the parcel reaches Eskdale; the refund itself is issued within five business days to the original payment method. Original postage is returned where the fault was ours.

Exchanges

Prefer an exchange to a refund? Mention it in the email and the replacement is reserved while your parcel travels back, which keeps the whole thing to one round trip.

CAROL JOSEPHINE DE NAVI
152 Eskridge Drive, Hawke’s Bay, Eskdale 4182, New Zealand
Email: contact@merithen.shop
Phone: +64 6 835 5927