Shipping policy

Shipping policy

Last updated: 12 November 2026

CAROL JOSEPHINE DE NAVI dispatches from Eskdale, Hawke's Bay, to delivery addresses across New Zealand. We do not ship overseas, to PO boxes or to freight-forwarding depots.

Processing and packing

Orders are processed within 1–3 business days. Bulbs are boxed in a cardboard cradle so the glass never touches the outer wall; a power bank ships with its cable coiled and its ports capped against dust. An order placed before midday on a business day usually leaves the same day; one placed in the evening, at the weekend or on a public holiday leaves on the next business day.

Estimated delivery

Estimated delivery is 15 business days from dispatch. The window allows for courier volume, rural delivery rounds and the Cook Strait crossing, and it is an estimate rather than a promised date. If nothing has arrived by the end of it, tell us and we open an enquiry with the carrier.

What delivery costs

Carriage is priced by distance and by the weight of the packed order. The exact figure is visible at checkout and nothing is added afterwards.

Parcel that never arrives

Tracking stalled, or a delivery recorded that you never received? Tell us within 7 days of the expected delivery date. A trace is raised with the carrier and the order is replaced or refunded if it cannot be found.

Parcel that arrives damaged

Photograph the carton and the product on arrival and contact us within 48 hours of delivery. Replacement or refund is arranged and the return postage on the damaged unit is ours.

Changing the address

Address changes are easy before the label is printed. After dispatch we can only ask the carrier for a redelivery, and that normally adds days to the estimate.

CAROL JOSEPHINE DE NAVI
152 Eskridge Drive, Hawke’s Bay, Eskdale 4182, New Zealand
Email: contact@merithen.shop
Phone: +64 6 835 5927